Shipping policy

SHIPPING POLICY

Thank you for shopping with Zelvairo. We aim to provide a clear and reliable shipping experience.

ORDER PROCESSING

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on the product, supplier, order volume, weekends, and holidays.

SHIPPING DESTINATIONS

We currently ship to eligible destinations shown during checkout. If your location is available at checkout, shipping is available for your order.

SHIPPING COSTS

Shipping costs, including any free shipping offers, are displayed at checkout before you complete your purchase.

DELIVERY ESTIMATES

Estimated delivery dates or transit times may be displayed at checkout or on the relevant product page. These are estimates and are not guaranteed.

Delivery times may be affected by carrier delays, customs processing, weather conditions, holidays, high order volumes, or other circumstances outside our reasonable control.

TRACKING

When tracking information is available, it will be provided after your order has been shipped. Please allow some time for tracking information to become active after shipment.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where these charges are not collected at checkout, the customer may be responsible for paying them as required by applicable law.

INCORRECT SHIPPING INFORMATION

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

DELAYED, LOST OR DAMAGED ORDERS

If your order is significantly delayed, lost, or arrives damaged, please contact us so we can review the issue and assist you in accordance with our applicable policies.

CONTACT

If you have any questions about shipping, please contact us at:
petrov.illysha.business@gmail.com